Returns Made Simple.
We want your shopping experience to be straightforward. Find clear information about returns, damaged items and refunds.
VIEW RETURNS →Returns
Support
Process
Support
Contact Us First
Please contact our support team before returning any item.
Keep Items Protected
Returned products should be kept in suitable condition and protected from damage.
Order Details Required
Please provide your order number when contacting us.
Returning an Item
If you need to return an eligible item, please contact our customer support team before arranging a return.
Products should be unused, kept in suitable condition and returned with any relevant packaging where applicable.
Please do not send furniture back without first contacting our support team.
Damaged or Incorrect Furniture
If your order arrives damaged, incomplete or different from what you ordered, please contact us as soon as possible.
To help us review the issue quickly, please provide:
- Your order number
- Product name
- A description of the problem
- Clear photographs where applicable
Refunds
Once an eligible return has been reviewed and approved, the refund process will be confirmed by our customer support team.
Any applicable refund will be handled according to the agreed return arrangement and payment method used for the order.
For Cash on Delivery orders, our team will confirm the available refund arrangement directly with the customer.
Items That May Not Be Eligible
Some items may not be eligible for return depending on their condition, use, customisation or hygiene considerations.
Please contact us before ordering if you are unsure whether a specific product can be returned.
How to Request a Return
Contact Our Team
Send us your order number and details of the return request.
Wait for Confirmation
Our team will review the request and explain the next steps.
Return Arrangement
Where approved, return or collection arrangements will be confirmed with you.
Need to Discuss a Return?
Contact our support team with your order number and we'll help you with the next steps.
Contact Customer Support